Delivery Options Overview

At Foodpluxe, we prioritize delivering your orders swiftly and securely, ensuring that you receive the freshest products right at your doorstep. Here's how our delivery system works:

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of bad quality, the buyer has the right to return the product , concluded at a distance within 14 days after purchase.

  • Timeframe: Items can be returned or exchanged within 7 days of delivery.​

  • Condition: Products must be in their original condition, unopened, and with all packaging intact.​

  • Non-Returnable Items: Perishable goods like fresh vegetables, dairy products, and opened canned items are not eligible for return or exchange.

Exchange Process

  1. Initiate Request: Contact our customer service within 7 days of receiving your order.​

  2. Provide Details: Share your order number, the item(s) you wish to exchange, and the reason for the exchange.​

  3. Return Shipping: Once approved, you'll receive instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect.​

  4. Processing: Upon receiving the returned item, we'll process the exchange and dispatch the new item promptly.

Refunds

  • Method: Refunds are issued to the original payment method or as store credit, based on your preference.​

  • Processing Time: Please allow 5-7 business days for the refund to reflect in your account after we receive the returned item

The product is not accepted back if at least one of the components is missing:

    • The item is perishable
      Fresh produce, dairy, and other perishable goods cannot be returned due to food safety concerns.​

    • The packaging has been opened or tampered with
      We only accept returns for items that are unopened and in their original packaging.​

    • The product was damaged after delivery
      We cannot accept returns for items that were damaged while in your possession.​

    • The return request is made after 7 days of delivery
      Returns must be initiated within 7 days of receiving your order.​

    • The item was purchased on clearance or marked as final sale
      Such items are non-returnable and non-refundable.​

    • The item was customized or specially ordered
      Customized products are not eligible for return unless defective.​Unique Snacks

    • The item was purchased using a gift card or promotional voucher
      These purchases are final and cannot be returned or exchanged.​

    • The product is missing its original receipt or proof of purchase
      A valid receipt is required for all returns and exchanges.

FAQs

How do I place an order?

Browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and mobile money platforms like Paga and OPay.

Can I modify my order after placing it?

If your order hasn't been processed for shipping, you can contact our customer service to make changes.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS to monitor your delivery status.

What if I receive a damaged or incorrect item?

We apologize for any inconvenience. Please contact our customer service within 48 hours of delivery, and we'll arrange for a replacement or refund.

How can I contact customer service?

You can reach us via email at support@foodpluxe.com or call our hotline at +234 9164912812